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PQRS Form

Petitions, Complaints, Claims & Suggestions — We're committed to transparency and continuous improvement. Your feedback helps us serve you better.

P — PetitionRequest information or services
Q — ComplaintReport dissatisfaction with service
R — ClaimRequest correction or compensation
S — SuggestionHelp us improve our services

Response time: up to 15 business days as per Colombian consumer law (Law 1480 of 2011).