Site Terms and Conditions

El uso de este sitio web, ratifica su acuerdo con los términos y condiciones expuestos a continuación. Por favor léalos cuidadosamente antes de hacer uso del sitio. Si no está de acuerdo con alguna sección del contenido, por favor envié un email a servicio al cliente info@medellingroup.com antes de utilizar este sitio web.

Executive Travel and its affiliates (including Medellin Group) do not warrant that its applications will operate uninterrupted or error-free, that defects will be corrected, or that the site or server are free of viruses or other harmful components. In no event shall Executive Travel be liable for any direct or indirect damages, or for consequential damages, including, without limitation, lost profits, cost of replacement products, inability to use the content, errors made in access by mouse click, even if Executive Travel is advised of the possibility of such damages. If local law does not allow the exclusion of liability, the above exclusions do not apply to you:

This site is offered to you as a user for your acceptance without negotiation of the terms, conditions and clauses contained herein. The relationship between the Executive Travel website and you shall be that of independent contractors and neither party (including officers, agents and employees) shall be deemed or constituted as partners, joint ventures, trusts, employees and/or common agents.

You may not assign, agree, subcontract or delegate your rights, duties and obligations hereunder.

General Terms and Conditions

Organization and responsibilities

This Internet site belonging to Executive Travel, and hereinafter referred to as Operating Agent, declares that it acts as an intermediary between users and entities or persons responsible for providing air or ground transportation services, accommodation, food, or any other service contracted through any of the Internet sites of Executive Travel. In this sense Executive Travel agrees to comply with the above mentioned intermediary services, with the exceptions specified in these General Conditions and is not responsible for the failure of such entities in the execution of their obligations, nor for unforeseen events caused by strikes, weather conditions, delays, earthquakes, quarantines, as well as for material, personal or moral damages that the passenger may suffer due to loss, damage or theft of luggage, or accidents, illness or death. The user must claim directly to the companies providing the unfulfilled service, in which Executive Travel will collaborate with the user as far as possible. These «General Conditions» are governed by the rules of civil commercial law and other applicable laws.

This Web Site as a travel agency is subject to the liability regime established by Law 300/96, D.R. 1075/97 and other regulatory decrees.

Liability clause

The following content must be taken into account by the user, prior to deciding to purchase services, since based on it the services are provided and the rights and obligations of both the agency and the user are housed. These conditions are binding from the moment the user cancels all or part of the services marketed by Executive Travel:

Executive Travel is subject to the liability regime established by Law 300 of 1996, Decree 1074 of 2015 and the rules that modify, add or reform them, and acts as an intermediary agent between the user and the provider of the tourist service selected by the user. The agency’s responsibility for the quality of service is limited solely and exclusively to the terms of each offer, taking into account the specific conditions of each provider, which are disclosed in a complete and timely manner to the user for their understanding, accepting them integrally with the first payment made for the services purchased.

Executive Travel assumes no responsibility for the provision of air transportation service; the provision of such service, delays or unforeseen changes in flight schedules arranged by the airlines, the rights of the user and the procedures to make effective the refunds of money to which these events give rise are governed by the provisions of the Colombian Aeronautical Regulations (RAC 3), taking into account the particularities of the airfare purchased.

The responsibility for the care and custody of personal items falls exclusively on the passenger, unless they have been made available to the service provider for their care. In case of carrying valuables, the user must make it known directly to the service provider, to take all necessary care measures to protect such objects; otherwise, the losses and damages suffered by such objects shall be borne in full by the user without the possibility of requesting compensation or damages.

When the user fails to comply by not showing up or not using the agreed services, whatever the cause, the tourist service provider may demand at its option the payment of 20% of the total price or rate established or retain the deposit or advance previously received from the user, a situation that the user knows and accepts. The above is applicable, unless the specific product or service purchased by the user, has different penalty caps, in which case, the penalties, cancellation policies, no show and others, imposed by the contracted operator, to which the user is adhered from the time of booking, will apply.

Executive Travel and the operators do not assume responsibility for events of force majeure such as accidents, strikes, riots, earthquakes, climatic or natural phenomena, security conditions, political factors, withdrawal of the traveler for conduct that threatens the realization of the trip, denial of entry permits, decision of the destination country to prevent the entry or mobility of the traveler, death, health issues, acts of third parties, and any other event beyond the agency, which could affect the execution or continuity of the trip; In such events, refunds will be made in accordance with the law and the policies imposed by each service provider as appropriate.

Executive Travel is not responsible for personal expenses or additional to the specific plan in which the user incurs, and assumes no responsibility for damages or losses generated to the user by his negligence, negligence, fault. Executive Travel may make changes to the planned itineraries, travel dates, hotels of similar or higher category, transportation and others that are necessary in order to contribute to the development of the trip, either before starting or during the trip.

Executive Travel and the service providers reserve the right to expel a user when his behavior, reproachable disciplinary and/or criminal, generates inconveniences in the normal execution of the service and causes disturbance to third parties; it is understood that the behavior is reproachable when it violates morality, public order and good customs. The user must assume at his own risk and expense the expenses generated by the exclusion of the program, and shall be solely and exclusively responsible for claims for compensation and / or compensation for damages made by affected third parties, including the service provider, holding harmless the agency and the service providers on such situation.

The prices of the programs are subject to change without prior notice due to fluctuation of international currencies, governmental decisions, modification of taxes, rates or contributions levied on the services provided, among other situations beyond the agency’s control, and only the prices in effect at the time of issuance of airline tickets and vouchers for other services, upon confirmation of purchase, shall apply. Advertising prices and quotations may fluctuate due to the changing availability of service providers, in which the agency has no interference. Prices advertised in currencies other than the Colombian peso will be converted according to the exchange rate applicable for the date of payment; administrative and financial costs generated by payment in foreign currency will be assumed by the user.

The agency will inform in a timely manner about the documentation and health requirements for each destination. The commercialized plans do not include passports, visas or permits to leave the country and/or enter another country, and it is the sole responsibility of the user to comply with the necessary documentation requirements for the trip, as well as with the health requirements, such as vaccination, for example. Therefore, Executive Travel recommends the user to take all documentation precautions before acquiring tourist services, since neither the operators nor the agency are responsible for the non-execution of the services when it is attributable to the user for this issue.

In case of providing advice for the issuance of the required documentation for the trip, Executive Travel is not responsible for the results of the process, because the granting of passports, visas, or any type of entry permit, exit of the country, transit in another country, among others, is a discretionary decision of the competent governmental authority that issues them. It is the sole and exclusive responsibility of the user to carry and exhibit at all times, the documents required to make the trip and to guarantee the stay at the destination, to corroborate the situation before the authorities that so require; it is the responsibility of the user to carry the authentic documents, since any irregularity presented is the sole responsibility of the user.

The exercise of withdrawal and cancellation rights is carried out in accordance with the corresponding regulations: RAC 3, Law 1480 of 2011. Payments for services that the user stops taking by personal decision once the trip has begun, will not be refundable. Refunds will be made within 30 calendar days following the request, and based on the policies adopted by each service provider. However, in the event that the process takes longer for reasons beyond Executive Travel’s control, Executive Travel will not recognize any interest on the amounts to be reimbursed.

For the purpose of strengthening the protection, the user may purchase insurance policies that contribute to the success of your trip. These products are based on insurance and/or travel assistance contracts, as applicable, and shall be executed in accordance with the policies, terms and conditions of the insurance agents that the user may contract. The information on coverage, procedures, rights and obligations will be that which the insurers or assistance service providers have provided to the agency, who will inform the user in a timely manner to decide on their acquisition and convenience.

Executive Travel as an intermediary agent will ensure that the provision of services operated by third parties is optimal and of quality as offered, providing the user all the collaboration and management to send to suppliers requests, complaints or claims they wish to raise, before, during and after the execution of services. However, in case of any difficulty in situ, the user must inform the service provider directly and immediately, so that the provider can solve the inconformity in an expeditious manner. The above without prejudice to the notification that the user must make to the travel agency for the same.

For more information, consult with the travel consultant or on the web page www.medellingroup.com; RNT 169523. Exploitation and abuse of minors are punishable by imprisonment, Law 679 of 2001. It is forbidden to traffic and commercialize wildlife, regional and/or national cultural goods, narcotics, acts of discrimination, among other behaviors that alter responsible and sustainable tourism.

TRANSITIONAL NOTE: During the state of emergency decreed by the National Government, due to the Covid-19 pandemic, the user of the services must comply in a mandatory and uninterrupted manner, all biosecurity protocols established by both the travel agency and the operators on site, where clear rules and guidelines are established in terms of self-care, social distancing and standards for sharing spaces during certain contracted activities. At the time of booking, Executive Travel will disclose the protocols of each contracted supplier, which are mandatory, in order to provide the user with the corresponding information, for their knowledge, understanding and implementation. Among the general measures that are incorporated in these protocols are, but not limited to, the following: temperature taking, provision of health information and data recording, hand washing requirement, provision of alcohol and/or antibacterial gel, minimum distance of 2 meters, uninterrupted use of masks, among others. It is important to note that, in case of non-compliance with the biosafety standards established by each provider, the operators may exclude the user from the services and refuse to link him/her to the plans and programs, without this situation generating a duty of indemnification or compensation for the user on the part of the agency and/or the operator. The user who fails to comply with the biosafety protocols, shall be subject to the legal consequences that this implies according to the legislation of each destination, keeping the agency and the operator indemnified in this regard, and being in charge of the defense costs that may be required, as well as the fines or sanctions that may be imposed by the competent authority. The responsibility for health and self-care is exclusive of the user, who shall assume all risks associated with the pathology for not complying with the protocols and measures imposed for personal care and third parties. In the events in which the user manifests symptoms associated with Covid-19, he/she must adhere to the specifications of each provider, which include mandatory preventive isolation and immediate report to a medical center, in which case, the user must assume all expenses generated by accommodation, food, date changes with airlines, medical treatment, etc., for the 14 days or more that he/she must remain in mandatory isolation.

Authorizations, Licenses and Trademarks

Executive Travel is the owner of this site and has the corresponding authorizations for the use of the images, graphics, icons, characters, music, text, software, videos and other content of the site (hereinafter we will call «content»), as well as the HTML, CGI, WS encodings and other codes and texts in any format (hereinafter referred to as «code») used to implement this site.

No code or content may be modified, altered, copied, distributed, retransmitted, exposed, used, reproduced and/or published under any circumstances, except as expressly authorized by these rules and in the instructions of each section of this site. .

By accepting these conditions, the user who enters reviews, images, videos or comments on the Portal, agrees to assign to this Travel Agency the non-exclusive, copyright-free, perpetual, irrevocable and fully transferable right to third parties, to use, reproduce, modify, adapt, publish, translate, create derivative products, distribute and display said reviews, images, videos or comments throughout the world and in any media. You will also grant this Travel Agency and sublicensees the right to use the name that accompanies said review or comment, if any, in relation to said review or comment.

Any modification or use of the content or code of this site for purposes other than those permitted constitutes a violation of copyright laws and other intellectual property rights, as well as the criminal regulations that the particular situation gives rise to. .

Users and, in general, those people who intend to establish a link between any website and any of the pages of the website, must respect the corporate image and logo of this Website. Links from the website may not be established to websites where the logo or any element that identifies this Travel Agency as the owner of the website does not appear, all of the above with the due prior written authorization of use by this Travel Agency. Trips.

This site has been designed solely and exclusively for your personal use. It is prohibited to commercialize the content, products, information, software and services obtained from this site.

The contents of this website are registered under Copyright laws, it is a registered trademark of this Travel Agency.

If you are aware of an infringement of our trademark, please let us know by emailing info@medellingroup.com.

Computer programs

All computer programs available to be downloaded from this site have rights reserved. Your use is governed by the terms of the end user license agreement, which accompanies or is included in the computer program (License Agreement). You may not install or use any program that has a license agreement without first approving the terms of the license agreement. For any computer program not accompanied by a license agreement, its owner guarantees to the user the personal and non-transferable license for its use, in accordance with the terms and conditions indicated in this document.

Technical access requirements

To access the Portal, the USER must have access to the Internet, pay the corresponding access and connection fees and have the equipment and computer systems necessary to make the connection to the Network, including a terminal that is suitable for this purpose. (computer, telephone, etc.) and a modem or other access device.

For correct access and use of certain contents and services of the Portal, it involves downloading certain computer programs or other logical elements to your computer equipment.

Said installation will be the responsibility of the USER, declining this Travel Agency from any type of responsibility that may arise from it. The user is always informed on the home page what features it must have in order to view and use the website correctly.

Denial of responsibility

The information, software, products and services published on this website may contain inaccuracies or errors, including rates and/or prices, errors in particular. This Travel Agency does not guarantee the accuracy of and declines all responsibility for errors in the information and description of content and/or services found on the website, which in some cases are provided by the providers of these services. Furthermore, this Travel Agency expressly reserves the right to correct any price on the website, reservations made under an incorrect price. In such case, if available, it will offer you the opportunity to keep your reservation at the correct price or cancel the reservation, without penalty, as long as you comply with the above characteristics.

Services

Additional terms and conditions may apply to reservations, purchases of goods and services and other sections of this site, depending on the specific service provider and you as a user agree to accept such clauses.

Registrations

The simple fact of registering to participate in any trip under these general conditions implies that nothing should be understood or imagined as included if it is not described in the programs.

Limitations on personal and commercial use

This site can only be used to make authentic reservations or purchases and cannot be used for purposes other than those described here. No type of speculative, false or fraudulent reservations will be made. You as a user assume that you are of legal age to use the site and to accept the legal and economic obligations that this entails. You agree that you are aware of all responsibilities arising from the use of this Travel Agency’s website, whether caused by you or by third parties operating under your password. The information, programming codes, products and other services published on this portal may contain typographical errors and inaccuracies. This Travel Agency and collaborators will periodically make changes to update the information. As a condition of your use of this site, you warrant that you will not engage in any activity on this site that is illegal or prohibited under the terms, conditions and requirements set forth above.

Description of terms in any of the products or services found on the website of this Travel Agency:

Hotels

• By this means you can make a reservation and the same must be guaranteed and paid when an Executive Travel agent contacts you to reconfirm and pay.

• The total value of the accommodation will be settled and charged to the user at the time of closing the reservation.

• Additional services, taxes and hotel insurance will be settled and must be paid directly at the hotel when you check out.

• Please verify the accommodation and services included in the rate before closing the reservation.

• After closing the reservation, a confirmation voucher will be sent to your email.

• Don’t forget to check the cancellation policies and rate conditions of the hotel you are reserving.

• All foreigners are exempt from taxes in Colombia and will only have to pay hotel insurance directly at their hotel. Colombian passengers must pay taxes and hotel insurance directly at their hotel. This validation will be carried out directly at the hotel.

• We would like to inform you that online payment is enabled for this product.

• In the event that due to cancellation policies the reservation allows a refund due to a change of date, early cancellation, etc., Executive Travel will try to advance the corresponding procedure with the hotel or service provider so that it can study the possibility of making a refund. partial or total reimbursement to the passenger in the shortest possible time, all within the policies managed by said provider. It should be noted that the costs caused or associated with said procedure will be assumed and deducted by Executive Travel from the eventual refund made to the passenger.

• If you require additional information, please consult with one of our advisors.

Travel Destinations

It is recommended that the traveler verify the warnings that the place chosen for the trip has.

By selling trips, this Travel Agency does not represent or guarantee that travel to said points is advisable or without risk and is not responsible for damages or losses that may result from traveling to these places.

DOCUMENTATION: All passengers must carry the necessary personal documentation. The Operator declines all responsibility for the information, withdrawal and rejection of visas. The documents that were delivered by the Operator are the responsibility of the user.

LUGGAGE: In land transportation, the Operator expressly denies all responsibility in case of loss, damage or theft due to any circumstance. We recommend that passengers witness the handling, loading and unloading of luggage. In air transport, the IATA (International Air Transport Association) regulations will be applied.

Clarifications:
1. The porter service, when included in the program, is provided at airports and other boarding locations. The hotels have their own staff for this purpose.
2. Tips represent gratitude for the efficiency of a service received, and as such, they are always voluntary. Presentation at airports Presentation for boarding at Airports must obey the margin established by the Airlines.

CANCELLATIONS: At any time the user may cancel the requested and contracted services, and will be entitled to a refund of the deposit as long as the contracted program does not have conditions that indicate otherwise. In case of cancellation of air tickets, the regulations of the airlines and the competent organizations (IATA) will be observed. In the case of operations on chartered flights, the cancellation clauses are those that apply to the program.

CLAIMS: They must be made in writing or via e-mail. You will find the information in our Customer Service section.

CONCORDANCE: By requesting registration in any travel program marketed by this Travel Agency, the client and/or passenger declares that they know and approve all the terms of these «General Conditions», which are available to be printed, as well as the special conditions described in the travel program or in the specific travel project.

Advertising

Dear Consumer: For the purposes of the provisions of Law 1558 of 2012 and especially article 30, you have the right to receive complete, truthful and timely information about the products or services offered by Aviatur. If you require additional information from the tourist service providers that advertise on Executive Travel, you can go directly to the website of these or the competent entities where you will find additional data such as addresses, contacts, NIT, RUT, National Registry of Tourism and other data that you consider necessary for your purchasing decision.

Part of the Portal may contain advertising content or be sponsored. Advertisers and sponsors are solely responsible for ensuring that the material submitted for inclusion in the Portal complies with the laws that may be applicable in each case. This Travel Agency will not be responsible for any error, inaccuracy or irregularity that may be contained in the advertising or sponsor content.

In any case, to file any claim related to the advertising Content inserted in the Portal, you can contact the following email address: info@medellingroup.com and from there contact will be made with the sponsor.

SPAM. The laws in force in Colombian territory in this regard will be applied. An email cannot be considered SPAM as long as it includes a way to be removed.

Connections and links to third-party portals

This site may contain links (links) that communicate with portals operated by third parties independent of the Executive Travel website.

Executive Travel has no control over them and is not responsible for their contents. The inclusion of these sites on the Executive Travel or affiliates website does not imply any type of association with said third parties or their operators. This Website has connections with other websites, please keep in mind that when you enter one of these links, you are entering a portal other than the Executive Travel website and it, therefore, has no responsibility. It is advisable that you read the instructions of these sites regarding their privacy, since these may be different from those offered by this Travel Agency. Of course, you are solely responsible for maintaining the secrecy of your passwords and the information contained in your user account. Please be very careful with this information.

Global Distribution Systems

The information provided on our website regarding schedules, availability and online reservations for cars, hotels and flights are the property of Global Distribution Systems. This website has been created with data obtained from various sources. The availability, access, veracity, timeliness or any other aspect of the information contained therein is not guaranteed.

Service support

Use of billboards, chat rooms and other communication forums

If the site contains bulletin boards, chat rooms and other message communication media or forums. You, as a user thereof, agree to send and receive only messages and material that are appropriate and related thereto. Examples of misuse of the forum would be:

Defame, insult, abuse, harass, threaten and violate the legal rights (such as the right of privacy and publicity) of others.

Publish, distribute, advertise or disseminate any type of defamatory, discriminatory, obscene, indecent or illegal information or material.

Upload files that contain software or other material protected by intellectual property (or copyright) laws unless you own such authorship and rights or have received all relevant permissions for use.

Upload files that contain viruses, are corrupted, or contain any type of programs or code that may damage the operations of third-party computers.

Delete any author attributions, legal notices, proprietary designations and/or trademarks in any file on the system.

Falsify the origin of the source, computer program or any material contained in the uploaded file.

Advertise or offer the sale of goods and/or services, conduct surveys, contests or send chain letters.

Download any file uploaded by any other user of a forum with the knowledge that it should not be legally distributed in that manner.

As a user you accept that the forums are for the use of public and not private communications. Likewise, you agree that talks, conferences, newsletters and other communications between other users are not endorsed by this Travel Agency, or its affiliates, and that such communications will not be considered for review, virus control and/or approved by it. Travel Agency or its affiliates. This Travel Agency reserves the right to remove any content from a forum without prior notice, as well as the complete right to deny, at its discretion, access to any portal user or any part of it without prior notice.

Security and privacy

All information that you provide on our site at the time of registration is transmitted through SSL (Security Socket Layer). This proven coding system allows your team to encode information before it is sent to our system.

The encrypted information reaches our servers, which are with all updated security patches and unused ports closed and protected with a firewall, to finally take its original form and is stored in our database.

Security Risks You Should Consider When Transacting Online

• It is possible that a user is deceived through emails or some DNS server deception, to visit a fake site that has the same design, but where the card data is loaded into the fake system, stealing cardholder information. . Therefore, it is important to generate the culture that users must enter directly through known domains to carry out transactions to reduce risks.
• It may be that the computer where the user is carrying out the transaction has installed, without the user’s prior knowledge, some spyware or malicious software that captures everything typed on the keyboard or captures information from input devices and is sent to some network or host. In Internet. Therefore, it is recommended that the transaction be carried out on the home or office computer if possible.
• The user could be impersonated or the user may deny having sent and/or received the transaction and it may be used by a third party.

Use of cookie technology

Executive Travel reserves the right to use so-called «cookies» in any type of use of the Portal. Cookies are small data files that are generated on the user’s computer and that allow us to know the following information:

• The date and time of the last time the user visited our Website.
• The design of content that the user chose on their first view of our Website.
• Security elements involved in controlling access to restricted areas.
• However, Users are informed of the possibility of rejecting this use on their computer terminal. Through these «cookies» the rest of the users, once you are registered, can see if you are connected or not and in this way contact you more fluidly and quickly.